A: We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.
A: No, AH Concept Deals only sells items in Brand new condition and all items are 100% genuine.
A: We currently accept payment via PayPal only.
A: Currently not.
A: Yes, You are always Welcome. For Details, visit our Contact Page.
A: Sorry, we do not provide a trade-in service for any product.
A: Yes, AH Concept Deals provides 12 months in house warranty for our major items. You can read more details on our “Warranty” Page.
A: We offer a 14 days return policy. For details, please check to the“Return & Refund” page.
A: No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, we strongly recommend you to register an account which can bring you a more efficient and convenient way to track your order status and shipment.
A: It’s simple. Search your desired item in the search bar at the top of our website or under the category menu. Select the item you want, click “Add to Basket”, then follow the Checkout steps and fill-in any related information. Finally review your order and finish payment with the preferred payment method selected.
A: You will see your order ID after finishing your purchase on the Thank You Page and you will receive an order confirmation email within 1 business days when it’s successful.
A: In this case, please contact us immediately and our Support Team will get back to you. Our team may request some further information to confirm your order.
A: We apologize that we will not issue a refund for any price difference situation. Items are priced based on combinations of factors like supply and demand, and could create changes to the sales price, resulting in dropped or raised prices from time to time.
A: There are no functional differences between our stock and local stock. The major difference is that all our stock is warranted by AH Concept Deals instead of having local manufacturer’s warranty.
SHIPPING & DELIVERY
A: Normally, the order handling time is 2-4 business days and the delivery time is around 3-10 business days various by countries. Please note that the order delivery time varies from country to country, you may refer to the “Shipping & Delivery” page for details.
A: We currently only provide priority express shipping service in Australia only. Please refer to the page “Shipping & Delivery” for further details.
A: We offer free shipping to USA & United Kingdom for orders starting at a certain order amount. For Australia and New Zealand, we charge A$15 for all orders. Please refer to the page “Shipping & Delivery” for further details.
A: Yes, all orders are trackable.
RETURN & REFUND
A: We allow you to return the goods to our Return Center with (trackable shipping service) within 14 calendar days from the date your request has been authorized. For any return that did not met the date specified above, AH Concept Deals reverses the final right to reject your case.
A: AH Concept Deals is only liable for the shipping cost when the item has been repaired and shipped back to you.